Why Lockwell’s Cybersecurity Support Outshines Traditional MSSPs

When it comes to cybersecurity, having great technology is only part of the equation. What really makes the difference is the support you get. Let’s face it—when something goes wrong, or even better, when setting up protections to prevent problems before they happen, you want to know you’ve got someone in your corner, ready to jump in and help.

So, how does the support you get from a traditional Managed Security Service Provider (MSSP) compare to the support you get from Lockwell? Spoiler alert: there’s a big difference. Let’s break it down.

What Support Looks Like with a Traditional MSSP

Most MSSPs are good at providing the basics. But when it comes to real, hands-on support, things can get a little...complicated.

1. Reactive Support:

MSSPs usually focus on reacting to problems after they happen. They wait for something to go wrong—whether it’s a data breach or a system failure—and then step in to fix it. It’s more like putting out fires than preventing them from happening in the first place.

2. Multiple Vendors = More Headaches:

Many MSSPs rely on different third-party vendors for their technology. While that might sound fine, it often means you’re dealing with a patchwork of tools. When something goes wrong, you might have to contact multiple people to get things resolved, which can be slow and frustrating.

3. Slow Support:

If you’ve ever been in a situation where you’re waiting forever for help, you know how stressful that can be. With traditional MSSPs, getting quick support can be a challenge, especially when you're dealing with multiple vendors or generic helpdesk teams.

4. No Dedicated Expert:

With a traditional MSSP, you’re often dealing with different people each time you call in for support. They may not know your business, your systems, or your specific setup. This means you might spend more time explaining your issues rather than getting them resolved quickly.

The Lockwell Advantage: How We Do Support Differently

At Lockwell, we’ve taken everything frustrating about traditional MSSP support and turned it on its head. Here’s how we do things better:

1. Always-On, Proactive Support:

Lockwell doesn’t wait for problems to arise—we’re already on it. Our 24/7 proactive monitoring means we’re identifying potential issues before they even have a chance to mess with your business. No fires to put out, just smooth sailing.

2. Your Own Cybersecurity Specialist:

Forget about explaining your setup to someone new every time you need help. With Lockwell, you get a dedicated cybersecurity specialist who knows your business inside and out. They’re like your personal cybersecurity concierge, always there to make sure everything runs smoothly.

3. Seamless, In-House Support:

Since we use our own proprietary platform, there’s no dealing with third-party vendors. All your support comes directly from our team, which means faster fixes and fewer headaches. We handle everything in-house so that you don’t have to worry about a thing.

4. Quick Response, Every Time:

With Lockwell, when you need support, we’re there—fast. No long wait times, no getting bounced around from one team to another. Our goal is to get you back to business as quickly as possible.

5. Continuous Guidance:

Our support isn’t just about fixing problems. We’re also here to guide you every step of the way. Whether it’s helping with compliance, offering risk assessments, or simply providing advice on how to strengthen your cybersecurity, we’ve got your back.

Key Differences Between Traditional MSSPs and Lockwell Support

Let’s sum it up:

• Personalized vs. Generic: With Lockwell, everything is tailored to your business. You get your own dedicated specialist, not a rotating door of support agents.

• Hands-Off vs. Hands-On: Lockwell handles everything for you—from setup to ongoing protection—so you don’t have to worry about managing your cybersecurity. Traditional MSSPs might leave you doing some of the heavy lifting.

• Proactive vs. Reactive: MSSPs often wait for something to go wrong, while Lockwell works around the clock to prevent problems before they happen.

Why Quality Support Matters

When it comes to cybersecurity, having the right tools is essential, but they’re only as good as the support backing them up. Whether you’re running a small business or scaling up to a mid-sized company, cybersecurity issues can be stressful, time-sensitive, and potentially damaging if not handled quickly and effectively. That’s where high-quality support makes all the difference.

At Lockwell, we believe that having a dedicated team who knows your business and can respond quickly is a game-changer. Personalized, proactive support means fewer problems, faster fixes, and more peace of mind.

Lockwell is the Better Choice

When it comes to cybersecurity support, the differences between traditional MSSPs and Lockwell are clear. With Lockwell, you get personalized, proactive, and fully-managed support that makes cybersecurity easy. No more slow response times, fragmented systems, or complicated contracts—just seamless, reliable protection tailored to your business.

Ready to experience the Lockwell difference? Reach out today and let’s talk about how we can support your business.